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About Us

Many will remember Bass and Royster, Inc., established in 1988, as one of Asheville’s most respected custom home builders and contractors, also offering property management services. Upon the retirement of Bill Bass and Steve Royster in 2013, the home building division was closed. The property management division, however, continues to grow under the management of Bill Rawlings.

Bass and Royster Property Management remains committed to the same values held since it’s inception in 1988:  professional integrity, personal service, quality product. Our goal and purpose is to represent these qualities as we provide residential and commercial property management solutions to discerning homeowners and renters.

The People of Bass and Royster



Bill Rawlings

After joining Bass and Royster in 2010 and heading the growing property management division, Bill Rawlings now operates Bass and Royster Property Management as Owner and Broker in Charge. Bill graduated from Virginia Tech with a BS in Business and has since acquired over 13 years of experience in all aspects of property management, as well as real estate sales and home building. He is also trained as a Green Associate with Leaders in Energy and Environmental Design. He grew up in Roanoke, VA and spent time in Portland, OR and Charleston, SC before putting down roots in Asheville with his wife and 2 young girls. Bill is happy to confront the challenges and rewards of doing his life’s work in the city he loves.



Patsy Roberts

More than the warm and welcoming voice on the other end of the phone, Patsy Roberts is also one of Bass and Royster’s property managers and the “grease on the gears” who keeps many things at B&R running like clockwork. Patsy has been with the company since its inception in 1988, and hundreds of clients can attest to her cheerful outlook, rapid problem solving skills and sense of humor. When she’s not making the world of Bass and Royster world work right, Patsy is an avid reader of mysteries and enjoys keeping up with her five children, 9 grandchildren, 14 great-grandchildren and 2 great-great-grandchildren!


Vista Ballou Ware

Houses and residential spaces have always fascinated Vista; she acquired a degree in Interior Design from WCU and then worked for a decade as a designer at a custom home design/build firm in Cashiers. She is intrigued by homes and the way people live and function within them. Vista enjoys the diversity of people and situations she encounters as a leasing agent in Asheville and understands the importance of the right space for the right person. As the owner of rental property herself, she knows first hand the ups and downs of being an owner and empathizes with the owners’ desire to have their property marketed and shown well in order to find excellent tenants in a timely manner. When asked to join Bill and Patsy in 2013, Vista jumped at the perfect opportunity to blend what she’s gained from both her working and personal experiences.

Mark Casson Head Shot

Mark Casson

Mark joined Bass and Royster Property Management in January 2016. He has over 15 years experience in real estate sales working with Appalachian Realty Associates here in Asheville. Mark graduated with honors from the University of London Middlesex Business School with a BA in Business Administration in 1988. He relocated to the US from England in 1990 and has lived in Asheville NC with his wife and son since 2000. Mark is an accomplished musician and enjoys writing and recording songs, as well as performing his music live on stage. He is excited to join the Bass and Royster team and is enjoying becoming accomplished in all aspects of the field of property management.