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Frequently Asked Questions

Q. What if I have a maintenance issue?

A. Our property owners want their property to be in good working order as much as you do. Please let us know if there are maintenance items that need to be addressed in your rental home. If you experience an emergency maintenance issue after business hours, your call to our office at (828)252-6664 will be forwarded to a 24/7 answering service, who will relay your message to the property manager. We work with trusted contractors and, whenever possible, will coordinate with you to schedule a time that is convenient to address your service request.

Q. How do I apply to rent a home?

A. After viewing the property with Bass & Royster staff, complete this application and return it to our office with the application fee. Applications will only be accepted after the property has been viewed.

Q. What lease do you use?

A. We use the North Carolina Association of Realtors lease, honoring applicable state laws.

Q. How do I pay rent?

A. Please make checks payable to “Bass & Royster Property Management. Checks can be mailed to Bass & Royster Property Management, 383 Merrimon Ave, Suite A, Asheville, NC 28801 or dropped off at our office during business hours. Personal checks, money orders, and cashier’s checks are accepted. (No Cash Please.)

Q. How do inspections work?

A. We inspect all of our rental homes on a biannual basis, and will inform you well in advance of the time and day we intend to inspect. If the time or day is not convenient, we are happy to re-schedule the inspection for a time that works for you. We perform minor checks, such as testing smoke and CO detectors, checking for leaks under sinks, checking air filters for the HVAC system, etc. (Please make sure to regularly change air filters for your health and that of your home.) The inspections are not intrusive and it’s not necessary for you to be home, but we will be happy to work with your schedule if you would like to be.